Apr 16, 2018

E-Commerce Executive

  • Christian Dior
  • London, UK
Full time E-Commerce Jobs

Job Description

Purpose Of The Role

 

    • Manage and drive the ecommerce site for Dior Parfums in the UK
    • Grow the Dior Ecommerce business
    • Manage Dior image and sales on the UK e-commerce site

 

Main Responsibilities

 

    • Lead, drive and manage the ecommerce platform in the UK market.
    • Drive all acquisition and retention strategies. Build online trade plan with Paris head office and Head of Department.
    • Responsible for all forecasting and planning, online merchandising, E-commerce operations management: responsible for managing and executing the day to day e-commerce operations: fulfilment, distribution, customer service, order management, site performance, technical partners- All the above must be done respecting the brand image.
    • On a daily basis track sales and review orders.
    • Work closely with customer services to ensure Dior are providing a first class experience for all customers.
    • Build campaigns and manage web calendar, in synchronization with the marketing calendar to increase ecommerce sales on Dior.com
    • E-mail campaigns: define frequency, offers, segments, etc.
    • Search Engine Marketing: increase traffic to Dior.com and ROI
    • Grow client base through acquisition campaigns
    • Maximize recruitment opportunities within our site.
    • Identify external acquisition options such as Twitter cards, list rentals etc.
    • Guide CRM, media and marketing teams to drive e-commerce traffic and sales
    • Manage site efficiency providing Central office with daily updates of any technical issues.
    • Budget Management
    • Create P.O.s process invoices, partner with Finance on P&L.

 

Profile

 

What You Need To Have

 

    • Background in e-commerce, CRM, digital marketing (e-dm, search, SNS)
    • Experience of launching a new ecommerce site
    • Strong planning and analytical skills (experience of google analytics)
    • Previous experience with UK Retailers
    • Strong Project Management and prioritisation skills
    • Excellent relationship building skills
    • Keen eye for detail

 

What We Need To See In You

 

  • Inherent interest in luxury industry and beauty is essential
  • Analytical
  • Confident Presenter
  • Excellent written and verbal communication skills
  • Team Player
  • Agility
  • Ability to set up a model with no discount and few promotions
  • Customer focused
  • Personal affinity and passion for Dior
  • Ability to work under pressure and meet tight deadlines

 

The following Certificate(s) in Online Business™ are helpful

COB Certified E-Commerce Manager

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